Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Fromerica LLC, a Florida limited liability company ("Fromerica," "we," "us"), collects, uses, discloses, and protects information in connection with fromerica.com and related services (the "Platform"). It applies to Exporters, Importers, Professionals, job/quote requesters, and anyone who simply visits the Platform without registering ("Visitors"). It should be read together with our Terms of Use, Cookie Policy, and Listing & Content Terms.

The Platform is intended for business use and is not directed at, or knowingly used to collect information from, individuals under 18 years of age. If we learn we have collected information from a minor, we will delete it.

2. Information we collect

Exporters: company name, state of business registration (optional), email, password (stored as a salted hash, never in plain text), website, WhatsApp number, physical address and coordinates, employee-count range, production capacity, minimum order quantity, certifications, export markets, social-media links, product catalog, and up to four product images.

Importers: contact name, job title, business name, email, password (hashed), website, WhatsApp number, business address, business type, estimated import volume, and country.

Professionals: first and last name, profession, job title, license/authorization number (self-reported), office address, email, password (hashed), phone, WhatsApp number, website, a profile photo, and — optionally — the export/import routes served, client names, and testimonials they choose to submit.

Messages and requests: the content of contact messages sent through the Platform, Requests for Quote and their details, quotes submitted in response, and star ratings and written reviews.

Payment status: we never receive or store full card numbers. Stripe, our payment processor, shares with us only a subscription/payment identifier and status (active, expired, cancelled).

Usage data: pages visited and referrer, collected together with a randomly generated, non-identifying visitor ID stored in your browser's local storage (see Section 5) — not tied to your name unless you are also logged in — plus standard server logs (IP address, browser type, timestamps) kept for security, abuse-prevention, and diagnostic purposes.

3. How we use information

We use the information above to: operate the Platform (create and display your public profile, run search and product matching, deliver messages and quote requests between users); send transactional and account emails (registration and payment confirmations, password resets, new-message and new-RFQ-match notifications, subscription-renewal reminders, tariff-watch and saved-search alerts you opt into, and — for Exporters — a monthly performance digest); process payments through Stripe; screen names against public denied/restricted-party lists where a user requests that check; detect and prevent fraud, abuse, and security incidents; comply with legal obligations (including tax and accounting record-keeping); and improve the Platform through aggregate, non-identifying usage analytics.

We also check the country, address, and company or contact names provided at registration (and the destination country of a request for quote) against U.S. sanctions and export-control restrictions and the U.S. government's public restricted-party lists. If a check points to a restricted location or a possible match, we may decline the registration or hold it for manual review, and we keep a record of the check. This is a legal-compliance measure required of a U.S. company that connects exporters and importers; it does not involve selling or sharing your information.

We do not sell your personal information, and we do not use your data to serve third-party advertising on or off the Platform.

4. Your public profile is public — by design

The core function of the Platform is to publish Exporter and Professional profiles so buyers can find them. If you create an Exporter or Professional profile, the information you submit for that profile (company/professional name, address, products, images, certifications you list, ratings received, and public reviews) is intentionally made public, is displayed to any Visitor, and is designed to be indexed by search engines such as Google. Do not include in a public profile any information you do not want to be publicly visible and searchable. As explained in our Listing & Content Terms, all such information is self-declared and unverified.

Direct messages, RFQ contact details, and account credentials are not published to the public directory, but message content is visible to the sender and the recipient(s) it was addressed to, and — for RFQs where an Importer requests professional help — to Professionals in the relevant category, as described in the Platform's own features.

Online status and repeat visits. While you are logged in, the Platform records that you are currently active so a small "online now" indicator can be shown on your public profile (Exporters, Professionals) or next to your name where you already contacted someone (Importers) — this reflects only recent activity, never your specific location or what page you are on. Separately, if you are a logged-in Importer and you view an Exporter's profile after already contacting that same Exporter, the Exporter's dashboard may show that you visited again, so they know to follow up. We do not identify an Importer to an Exporter, or reveal that an Importer viewed a profile, unless that Importer has already reached out to that specific Exporter — browsing profiles you have not contacted stays anonymous to everyone.

5. Cookies and local storage

Fromerica does not set its own tracking or advertising cookies. Your login session (for Exporters, Importers, Professionals, and administrators), your language preference, and a randomly generated anonymous visitor ID used only for internal traffic analytics are stored in your browser's local storage, not in a cookie, and are never sent to third parties by us. See our Cookie Policy for full detail, including the cookies placed by embedded third-party services such as Google Maps and reCAPTCHA.

6. Who we share information with

We share information only as necessary to operate the Platform, and never sell it. Categories of recipients include: Stripe, Inc. (payment processing); our transactional-email/SMTP provider (delivering the emails described in Section 3); Google (Maps and Places, for address lookup and map display; reCAPTCHA, for spam and bot prevention); Anthropic (used internally by our administrative team as an AI assistant for support and moderation tooling — not used to process public listing content into training data on our behalf); other users of the Platform, to the extent you choose to message them or as your public profile is designed to be shown to them; professional advisors (lawyers, accountants) under confidentiality obligations; and any successor entity in the event of a merger, acquisition, financing, or sale of assets. We may also disclose information where required by law, subpoena, or valid legal process, or where necessary to protect the rights, property, or safety of Fromerica, our users, or the public.

7. International users and data transfers

Because Importers may be located anywhere in the world, information you submit will be transferred to and processed in the United States, where our servers and service providers are located, and which may not have the same data-protection laws as your country. By using the Platform you consent to this transfer and processing. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with its own data-protection framework, you may have additional rights under that framework; we will honor legally required rights requests submitted to info@fromerica.com to the extent applicable.

8. California and other US state privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to know what personal information we have collected about you, to request deletion or correction of it, and to opt out of its "sale" or "sharing." Fromerica does not sell your personal information for money, and does not "share" it for cross-context behavioral advertising (we run no third-party ad-targeting pixels), so there is no sale/sharing opt-out to exercise. You may still submit a request to know, delete, or correct your information, or designate an authorized agent to do so on your behalf, by emailing info@fromerica.com; we will verify your identity before acting on the request and will not discriminate against you for exercising these rights. Residents of Virginia, Colorado, Connecticut, Utah, and other US states with comparable privacy laws have similar rights, which we will honor on the same basis.

9. Data retention

We retain account information for as long as your account remains active. If you delete your account or request deletion, we deactivate and remove your public profile and de-identify your account record; certain records may be retained longer where necessary for fraud prevention, dispute resolution, or legal/tax compliance — payment-related records are kept for at least seven (7) years to satisfy US recordkeeping requirements. Message and rating content associated with other users' accounts may persist as part of their own records after you delete your account.

10. Your choices and rights

You can review and update most of your account information directly from your dashboard. You may unsubscribe from non-essential emails (saved-search alerts, tariff-watch alerts, digest emails) using the unsubscribe link included in each such email, or from all non-transactional email by contacting us. You may request access to, correction of, or deletion of your personal information, or object to certain processing, by emailing info@fromerica.com; we will respond within a reasonable time and in any event within the period required by applicable law. We may decline a deletion request to the extent retention is necessary for legal compliance, fraud prevention, or to complete a transaction already in progress.

11. Security

We apply industry-standard safeguards, including HTTPS encryption in transit, password hashing (bcrypt), rate limiting, and restricted access to production systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential and for any activity under your account resulting from your failure to do so.

12. Changes to this policy

We may update this Privacy Policy from time to time by posting the revised version here with a new effective date. Material changes will be additionally notified to registered users by email. Your continued use of the Platform after a change becomes effective constitutes acceptance of the revised policy.

13. Contact

Questions about this Privacy Policy or requests regarding your data: info@fromerica.com.

Fromerica LLC — a Florida limited liability company.
Registered Agents Inc., 7901 4th St N, Ste 300, St. Petersburg, FL 33702.